Heravox takes in your records, protects, joins up and labels them, finds the cause, turns it into work and keeps you posted.
Heravox connects to your contact center, CRM, survey, email and complaint systems with ready-made connectors; your team writes no integration code. Data arrives from your data warehouse on a schedule or as a real-time stream. Call recordings are transcribed with Turkish speech recognition. If you like, social media and app store reviews join the same flow.
If the language model sits outside Türkiye, personal data such as names, phone numbers, ID numbers and addresses is masked before it leaves your environment; the model only ever sees masked text. For the Heravox TR model in Türkiye, masking is optional. Screens show personal data masked as well. Data is encrypted in transit and at rest, and access is limited by role, SSO and multi-factor sign-in.
Our approach to securityA customer calls about a problem, then writes an email, then gives a low survey score. Heravox recognises that these records belong to the same journey and groups them. You see who is contacting you for the third time and which topics drive repeat contacts.
Heravox labels every record on more than ten dimensions, including topic, subtopic, product, journey step, emotion, urgency and intent. The category tree is built for your company and grows with your data: a new topic is added to the tree and past comparisons stay intact. The same problem told in different words lands under one heading.
For every topic, Heravox shows the root causes, the journey step where the problem starts and the channel where it concentrates. You can drill into category, subcategory, channel and sub-channel breakdowns, each with a short written summary. Causes that come with churn risk are flagged.
Heravox suggests a first step for every root cause. Approve it and a case opens, the task lands with the owning team in Jira or your CRM, and the case is tracked; results keep being measured on the same chart. You can ask Hera questions in plain language and ask for reports or tasks; Hera asks for your approval before every action.
Heravox prepares a daily bulletin every morning. Daily, weekly and monthly digests arrive in your inbox. When a topic starts rising, or crosses a threshold you set, you get an instant alert. Reports for leadership are built in the report builder and shared as PDF.
Records shown are illustrative.